Returns Policy
We value you as a customer and want to make sure you are satisfied. Unfortunately, we are unable to offer refunds, returns, or exchanges.
Damages
We will gladly replace any item that may have been damaged during shipping. Please email hello@chocfactory.com with your name, order number, and photo of your damaged product within 3 days of your package delivery.
Color Matching
Please note: we try to represent our colors as accurately as possible, however, actual colors may differ based on your monitor and color settings on your screen. If you have any questions about color, shade, texture, please contact us before purchase and we will gladly help you out.