Contact Us

Our customer service team is available to assist you Monday through Friday, excluding holidays. Our aim is to reply to you within 24 working hours.

Reach out to us via email at hello@chocfactory.com or send us a DM on Instagram at @chocfactoryhq. For faster service, please include your order details in your message.

For press or partnership inquiries, email us at hello@chocfactory.com.

Our aim is to respond within 24 business hours.

To ensure a smooth process, please avoid sending multiple emails in the same thread, as this may delay our response time.